EXCHANGES & RETURNS
Last updated: 22 November 2023
What is the return and exchange policy?
Thank you for shopping with Enhanced Medical Aesthetics. We strive to provide you with the best quality products. If you are not entirely satisfied with your purchase, we're here to help. Enhanced Medical Aesthetics allows for returns and exchanges if you have changed your mind about a product.
All returns and exchanges due to change of mind are subject to a 30-day return and exchange policy upon receipt of the order, subject to the following terms and conditions:
Item must be in its original purchase condition.
The packaging must be unopened, unused, unmarked and not defaced in any manner
Items purchased as part of a set or a multi-item pack must be returned as a whole set.
This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
For online orders, shipping costs associated with the return of the product will not be covered by Define by Jill.
Your rights under any applicable consumer law are additional to and not affected by Enhanced Medical Aesthetics’ return and exchange policy above.
Have you met all the requirements?
You can contact our Team at firstname.lastname@example.org to advise us of your intention to return the product purchased, please provide your order number and the name of the item(s) you wish to return and one of our customer service team members will get back to you within 24 hours.
What is the return process?
How do I return an online purchase?
You can get in touch with our Customer Service at email@example.com to advise us of your intention to return the product purchased. Please include the following details in your enquiry:
Name of the Item, and
Reason for return
How do I return an in-store purchase?
Please take your item back to the clinic with your receipt so one of our team members can assist you with your return.
You have 30 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your method of payment’s policies.
We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
Crookstown Healthcare Centre
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
5. Contact Us
If you have any questions on how to return your item to us, contact us at email@example.com